Sometimes the printer status might display Offline when it is actuallyĬheck the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same networkĪs your computer or mobile device. Printer is off or in sleep mode: Touch the control panel or press the Power button to wake the printer and put it in a ready state. Intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord. Try opening a website to see if the internet connection is working properly. Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the If a Detect Edges or Adjust Boundaries screen displays, select Auto, Full, or manually adjust the scan boundaries, and thenĬlick Auto to let the app select the edges of the item.ĭrag the blue dots on the scan to adjust the edges manually. Mobile: Click Files & Photos, and then click Next. MacOS: Click Files & Photos (for HP Smart files or camera photos) or Import (for files on the Mac), and then click Next or Open. Windows: From the File Explorer window, select the file you want, and then click Open. Select the file you want to import from your computer or mobile device. If you are prompted, allow the app to access the files on your device. Importing PDF files is not supported.įrom the HP Smart app, open the Scan screen.įrom the app home screen, select a scan tile.įrom the scan preview screen, click + Add.įrom the Scan screen, click Import (Windows) or Source (mobile, macOS). Import existing image files into the HP Smart app.

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